Question 1

What is the difference between Hajj and Umrah?

Accepted Answer

Hajj is one of the Five Pillars of Islam and is obligatory for every Muslim who is physically and financially able to perform it — it must be performed during the specific days of the Islamic month of Dhul Hijjah. Umrah, on the other hand, is a voluntary pilgrimage that can be performed at any time of the year and is often called the "minor pilgrimage." Both involve visiting Makkah and performing Tawaf (circling the Kaaba) and Sa'i (walking between Safa and Marwa), but Hajj includes additional rituals such as standing at the plain of Arafat, staying in Mina, and the symbolic stoning of the devil at Jamarat. Umrah is shorter, simpler, and significantly less expensive.

Question 2

What documents are required for an Umrah visa?

Accepted Answer

The following documents are required for an Umrah visa from India: (1) Original passport with at least 6 months validity and a minimum of 2 blank pages. (2) Scanned colour copy of the passport (bio-data page). (3) Recent passport-size photographs (white background, 35×45 mm). (4) PAN Card copy. (5) Vaccination certificate — COVID-19 vaccination certificate is required. Our team will guide you through the entire documentation process.

Question 3

How long does it take to get an Umrah visa?

Accepted Answer

Umrah visas are typically processed within 3–7 working days after submission of complete and correct documents. During peak seasons such as Ramadan, Dhul Hijjah, or school holidays, processing may take up to 10–14 days. We strongly recommend applying at least 3–4 weeks before your planned departure to avoid delays.

Question 4

What vaccinations are required for Umrah?

Accepted Answer

A COVID-19 vaccination certificate is required for Umrah. It is also advisable to get vaccinated for Influenza and Hepatitis A/B as a general health precaution. Carry the original vaccination certificates as they may be checked at the airport and on arrival in Saudi Arabia.

Question 5

What is included in your Umrah packages?

Accepted Answer

Our packages typically include: return flights, Umrah visa processing, hotel accommodation in Makkah and Madinah, air-conditioned transportation between cities and airports, and guided Ziyarat tours of Islamic historical sites. Meals and additional services vary by package — check each package's detail page for the full list of inclusions.

Question 6

What are the steps to perform Umrah?

Accepted Answer

Umrah consists of four main steps: (1) Ihram — enter the state of Ihram at the Miqat by making the intention and wearing the Ihram garments. (2) Tawaf — circumambulate the Kaaba seven times in an anti-clockwise direction. (3) Sa'i — walk seven times between the hills of Safa and Marwa. (4) Halq or Taqsir — men shave their head or cut their hair; women cut a small portion of their hair.

Question 7

How many days should I spend in Makkah and Madinah?

Accepted Answer

For a spiritually fulfilling experience, we recommend a minimum of 7 days in Makkah and 4–5 days in Madinah for a total trip of 10–15 days. Our packages range from 7 to 21+ days to suit different schedules and budgets.

Question 8

Do you offer customised Hajj and Umrah packages?

Accepted Answer

Yes. Our "Book Now" page lets you build a fully custom package — choose your travel dates, number of days, hotel category, sharing type, preferred airline, visa, meals, Ziyarat tours, and transport type. You get an instant price quotation and can submit your enquiry directly.

Question 9

What are the hotel sharing options and how do they affect price?

Accepted Answer

We offer Single, Double, Triple, Quad, and Quint (5-person) sharing options. The more people sharing a room, the lower the per-person cost. For example, a Quad sharing room typically costs 40–50% less per person compared to a Single room.

Question 10

How far are the hotels from Masjid al-Haram?

Accepted Answer

5-star hotels are typically within 50–200 metres; 4-star hotels are within 300–600 metres; 3-star hotels may be 500 metres to 1.5 km away. We share exact hotel names and distances upon booking confirmation.

Question 11

Can women travel for Umrah without a mahram?

Accepted Answer

Yes. Saudi Arabia has fully relaxed the mahram requirement — women of all ages can now perform Umrah independently or as part of an organised group without needing a mahram. Children under 18 must be accompanied by a parent or legal guardian.

Question 12

Can families and elderly pilgrims travel with your packages?

Accepted Answer

Absolutely. We arrange family rooms, wheelchair assistance, special dietary requirements, and ensure all group members are always accompanied by an experienced guide. Please inform us of any special requirements at the time of enquiry.

Question 13

What is your cancellation and refund policy?

Accepted Answer

Cancellation policies vary by package and proximity to the departure date. Visa processing fees and airline ticket charges are non-refundable once submitted. Hotel and ground arrangement refunds depend on the cancellation window. Contact us directly for the detailed cancellation terms of a specific package.

Question 14

Do you arrange flights from cities other than Delhi?

Accepted Answer

Our packages are primarily designed for departure from Delhi. We also arrange packages for pilgrims departing from Lucknow and Mumbai. For other cities, contact us and we will do our best to accommodate your nearest departure airport.

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